Return and Exchange Policy

Return and Exchange Methods

1. Product Appreciation Period
   Except for perishable items, short shelf-life foods (which are close to expiration at the time of return/cancellation), customized products, current newspapers, magazines, opened audio-visual products or software, game point cards, other point cards, and opened personal hygiene products—subject to the "Criteria for Reasonable Exceptions to the Right of Withdrawal in Distance Transactions"—all other products have a 7-day appreciation period starting from the day the product is received (7 days including holidays).
   If you need to return a product, please contact customer service within 7 days of receiving the product and provide the following information: "Name," "Order Number," "Contact Number," "Product Name for Return," "Reason for Return and Photos." Customer service will assist you with the return or exchange process.

   Customer Service Email: info@swiftbrighthk.com
   Customer Service Hotline: +852-2872-8366

2. Return Guidelines
   Returned products must be unused and free from damage caused by human factors. The consumer protection law provides a 7-day appreciation period solely for your consideration and confirmation that the product meets your needs and is not intended as a trial period. If notified by our store, please retain the complete original packaging (including external packaging) as returns will not be accepted otherwise.

   The following situations will not be accepted for returns:

   • a. Products returned after the 7-day appreciation period.
   • b. Products that have been opened or used, or damaged due to human factors such as stains, faults, damage, wear, scratches, or dirt.
   • c. Damaged or incomplete packaging for the returned product, or missing invoices and accessories.
   • d. Malicious or large-scale returns.

3. Return Process
   Contact customer service → Confirm eligibility for return → Prepare the complete product and invoice → Provide pickup time, contact information, and address → The store will arrange logistics for collection.

4. Refund Information

   • For credit card payments: After confirming a successful return, the amount will be refunded directly to the original credit card account.
   • For cash on delivery payments: After confirming a successful return, the refund will be transferred to the bank account you provide.

5. Exchange Guidelines
   Exchanged products must be unused and free from damage caused by human factors. If notified by our store, please retain the complete original packaging (including external packaging); otherwise, exchanges will not be accepted.

6. Exchange Process
   If you and our store agree to process an exchange, please handle the return for the original order and place a new order with the store. We will only issue an invoice for any price difference and collect or refund that amount; if there is no difference, no additional processing is needed.